Pages Navigation Menu

Call Mark — 704-363-6236

About Mark

Mark is a leading resource in the field of service team development and brings to you all of the knowledge, skills, and resources necessary to promote personal and professional development. Through his exceptional leadership and industry-proven effectiveness Mark has become a highly sought after resource to train service departments and assist companies in creating a customized training program or university to achieve their goals. Through Mark’s upbeat and unique approach to delivering technical information each student is engaged and encouraged to learn how to work more effectively in the multi-housing and service industry.


Most Recent Articles

Space Heater and Winter Safety Tips

Posted on Nov 27, 2017

Facts on Space Heater Fires
25,000 fires and over 300 deaths are attributed to space heaters each year

Space heaters are responsible for about 80% of home heating fire deaths
Space heaters are responsible for about 1/3 of home heating fires

If you choose to use a portable space heater, how you use it can be the difference between life and death for your family. Portable space heaters are commonly used when the main heating system cannot adequately heat a home or when relying on central heating alone is considered too costly. But when improperly used, space heaters can carry a very high price – fires and the loss of life.

Here are some of the essential safety precautions you need to use with space heaters to protect your family:

  • Always use a smoke alarm/carbon monoxide alarm whenever using a space heater.
  • Turn off portable heaters whenever leaving the room or going to bed.
  • Keep anything that can burn at least three feet away from heating equipment.
  • The three-foot safety zone includes furniture, drapes, and electronics – anything that can burn.

Plug electric heaters directly into the wall outlet if possible. Many extension cords and power strips are not designed to handle the load of an electric heater.

  • If an extension cord is necessary, use the shortest possible heavy-duty cord of 14-gauge wire or larger.
  • Always check and follow any manufacturer’s instructions pertaining to the use of extension cords.
  • Never place an electrical cord under a rug. It will build heat.
  • Buy a unit with a tip-over safety switch, which automatically shuts off the heater if the unit is tipped over.
  • Protecting your family comes first. Never use an oven or other cooking devices to heat your home. Make sure your home has working smoke and carbon monoxide alarms by testing them monthly.
  • Think about keeping your family secure by considering how you’ll heat your home when the temperatures drop.
    For more information about fire safety go to

Be Careful, Be safe, and enjoy staying warm safely!

Read More

The upcoming changes for HVAC certifications

Posted on Jan 3, 2017

Effective January 1, 2017


Changes to the EPA’s Section 608 go into effect. Additional changes will be phased in over the next two years.

CFC, HCFC, HFC and HFO Reclaimed refrigerants may not be resold unless it has been reclaimed by a certified re-claimer.

Effective January 1, 2018

The sale of CFC, HCFC, HFC and HFO Virgin refrigerant’s is restricted to technicians certified under EPA Sections 608 and 609.

Note: The EPA is allowing the continued sale of small cans, two pounds or less of refrigerants intended for use in MVAC systems and equipped with a self-sealing valve. However, this exception is limited to DIY- ers who perform work without monetary compensation. 

Wholesalers must keep invoices that indicate: purchaser name, sale date, and the quantity of CFC, HCFC, HFC and HFO refrigerants purchased. These records must maintain for no less than three years.

Note: The EPA is allowing the continued sale of exempt substitutes (Natural Refrigerants).

Employers must maintain Proof of Certification for Technicians must maintain a copy of their certification at their place of business and maintain them for three years after a certified individual leaves the employer.

Technicians must pass must be certified in order to maintain, service, repair, or dispose of appliances containing CFC, HCFC, HFC and HFO refrigerants.

The EPA has developed new certification exam questions reflecting the new rules. The new exam is scheduled for pilot testing during the first quarter of 2017. Upon final review, the EPA will release the new certification exam questions to the ESCO Institute and other approved certification organizations.

The EPA requires new wording on the new certification cards, which will result in all new and replacement certification cards having a new look.

The new wording includes: “[Name of person] has successfully passed a [Type I, Type II, Type III, and/or Universal, as appropriate] exam on how to responsibly handle refrigerants as required by EPA’s National Recycling and Emission Reduction Program.”

Currently certified Section 608 technicians do not need to be re-certified.

New recordkeeping requirements for appliances containing 5 to 50 pounds of refrigerant become effective. Technicians must keep records of; the location, date of recovery, and type of refrigerant recovered for each disposed appliance, the quantity of refrigerant by type recovered from disposed appliances in each calendar month. In addition, the quantity of refrigerant, and type, transferred for reclamation or destruction, the person to whom it was transferred, and the date of the transfer.

All requirements for the maintenance, service, repair and disposal of CFC and HCFC are extended to HFC and HFO refrigerants.

Effective January 1, 2019


Section 608 includes new leak inspection and verification test requirements for owners/operators.

Leak inspections are required for appliances that have exceeded the applicable leak rate, according to the schedule below. All visible and accessible components of an appliance must be inspected, using a method or methods that are appropriate for that appliance.

Comfort Cooling with a charge of 50 or more pounds must have a leak inspection once per calendar year until the owner/operator can demonstrate through the leak rate calculations that the leak rate has not exceeded 10% for one year.

Commercial Refrigeration and Industrial Process Refrigeration (IPR) with a charge of 50 to 500 pounds must have a leak inspection once per calendar year until the owner / operator can demonstrate through the leak rate calculations that the leak rate has not exceeded 20% commercial refrigeration or 30% IPR for one year.

Commercial Refrigeration and IPR with a charge of over 500 pounds must have a leak inspection conducted once every three months until the owner/operator can demonstrate through leak rate calculations that the leak rate has not exceeded 20% for commercial refrigeration or 30% IPR for four quarters in a row.


To schedule a class or seminar email Mark Here

Read More

Winter Safety – Prevent Home Fires – Common Causes

Posted on Nov 28, 2016

We want everyone to have a safe and enjoyable Holiday Season and sometimes we can overlook simple hazards. Send each resident a letter about fire safety and ask them to be safe, check everything that has the potential to start a fire including their decorations and even the extension cords.

The cold weather is here and that means space heaters will be used more often than usual and that also means there is a higher risk of a fire in someone’s home. Here are a few facts and figures that will hopefully help prevent a fire.


Space heaters, whether portable or stationary, accounted for one-third (33%) of home heating fires and four out of five (81%) of home heating fire deaths.

So, be sure to inspect the heater, the power cord and keep anything flammable such as furniture and curtains away and at a safe distance.

Space Heater

Half (50%) of all home heating fires occurred in December, January and February.


If there is a power loss: Do NOT use any type of grill, charcoal, or heater that is designed to be used outside indoors. It is dangerous and can fill a home with fatal levels of Carbon Monoxide.

10020 Smokey Joe Silver

Do NOT use Indoors


Batteries: It is a great idea to put new batteries in smoke detectors but be sure NOT to throw batteries in the garbage or store them loose in a junk drawer. If the terminals of the battery touch something conductive such as tin foil, steel wool or even a gum wrapper it can start a fire. Put tape over the terminals and/or dispose of them in safe way.

9-volt-batteries img-9-volt-battery-fire-danger

Candles: The top three days for home candle fires are Christmas, New Year’s Day and Christmas Eve.

Roughly one-third (36%) of home candle fires started in bedrooms. These fires caused 39% of the associated deaths and 45% of the associated injuries.

December is the peak time of year for home candle fires. In December, 11% of home candle fires began with decorations compared to 4% the rest of the year.


Facts and figures

Ranges or cooktops accounted for the majority (61%) of home cooking fire incidents.

Ovens accounted for 13%.

Electrical distribution or lighting equipment was involved in 38% of home Christmas tree fires.

One-fifth (20%) of the decoration fires started in the kitchen.

One out of six (17%) started in the living room, family room or den.



Fresh trees are less likely to catch fire, so look for a tree with vibrant green needles that are hard to pluck and don’t break easily from its branches. The tree shouldn’t be shedding its needles readily.

Always place your tree away from heat sources like fireplaces, radiators, candles, heat vents or lights and keep the tree base filled with water to avoid a dry out

Make sure all your indoor and outdoor Christmas lights have been tested in a lab by the UL or ETL/ITSNA for safety and throw out any damaged lights.

Keep all your holiday candles away from your Christmas tree, surrounding furniture and décor.

Bedtime means lights off ­ don’t forget to turn your Christmas tree light switch each night

When your tree begins to drop its needles, it’s time to say goodbye to your evergreen foliage until next year. So this year, follow our guidelines to avoid being another statistic in the National Fire Protection Association or United States Fire Administration report during the upcoming holiday season.

Read More