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Want an online safety course specific to Multi-Family?

Posted on Nov 27, 2017

In this online, on-demand course, participants will learn directly from speaker Mark Cukro about safety in the workplace as it applies to Residential Property Management. Reducing workplace injuries starts with awareness of the most common causes of injuries in the workplace, along with ways to reduce them.

This is not your ordinary ho-hum boring Safety seminar. This session is engaging and specific to the Apartment Industry. Mark presents real world scenarios, personal observations and stories along with relevant statistics and practices to prevent or reduce injury in the workplace and implement change successfully.

Most accidents can be avoided with a few easy changes and increased awareness. This course will break it all down in detail to help you reduce and prevent accidents and injuries. Learners will successfully identify risk and can choose their learning path for basic accident prevention in six main areas of general safety.

Mark Cukro is the President of Plus One Consulting, Inc. and founder of Mark is a national speaker and a leading resource in the field of service team development and training.
Mark’s certifications include. CAMT, CAMTII, EPA 608 Proctor for HVAC CFC Certification, and he is an award winning Certified Pool Operator Instructor for the National Swimming Pool Foundation.
Mark is one of the most trusted resources in Residential Property Management. He is known for his genuine passion to make practical improvements and changes.


Pay per-view: $75
Own it for unlimited use: $7500  or Call 248.919.1926 and ask for Leah





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Space Heater and Winter Safety Tips

Posted on Nov 27, 2017

Facts on Space Heater Fires
25,000 fires and over 300 deaths are attributed to space heaters each year

Space heaters are responsible for about 80% of home heating fire deaths
Space heaters are responsible for about 1/3 of home heating fires

If you choose to use a portable space heater, how you use it can be the difference between life and death for your family. Portable space heaters are commonly used when the main heating system cannot adequately heat a home or when relying on central heating alone is considered too costly. But when improperly used, space heaters can carry a very high price – fires and the loss of life.

Here are some of the essential safety precautions you need to use with space heaters to protect your family:

  • Always use a smoke alarm/carbon monoxide alarm whenever using a space heater.
  • Turn off portable heaters whenever leaving the room or going to bed.
  • Keep anything that can burn at least three feet away from heating equipment.
  • The three-foot safety zone includes furniture, drapes, and electronics – anything that can burn.

Plug electric heaters directly into the wall outlet if possible. Many extension cords and power strips are not designed to handle the load of an electric heater.

  • If an extension cord is necessary, use the shortest possible heavy-duty cord of 14-gauge wire or larger.
  • Always check and follow any manufacturer’s instructions pertaining to the use of extension cords.
  • Never place an electrical cord under a rug. It will build heat.
  • Buy a unit with a tip-over safety switch, which automatically shuts off the heater if the unit is tipped over.
  • Protecting your family comes first. Never use an oven or other cooking devices to heat your home. Make sure your home has working smoke and carbon monoxide alarms by testing them monthly.
  • Think about keeping your family secure by considering how you’ll heat your home when the temperatures drop.
    For more information about fire safety go to

Be Careful, Be safe, and enjoy staying warm safely!

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How can I reduce and prevent A/C service calls?

Posted on May 12, 2015


How can I reduce and prevent A/C service calls?

Preventive Maintenance = Savings!

Take care of your HVAC system, and it will take care of the residents and result in fewer service calls.

For many of us it is a hot and hectic summer and we want fewer A/C calls and for some reason they often seem to come in all at once. For anyone on call it can seem as if it is at 4:59 pm every Friday. An effective way to reduce the amount of A/C calls is to check the entire system during the make-ready process and label the outdoor units/condensers to identify which unit it is actually connected to.

How many times have you found a unit that had the wrong number on it? Whether it was a unit that had a different number on the electrical disconnect compared to what is written on the actual unit itself or if the outdoor unit was completely on a different side of the building with no unit number identifying the units is time wasting and can be very frustrating. One way to help is to use vinyl stickers on the disconnect box and unit. They are inexpensive and do not fade in a short time period like magic markers and paint pens. In my experience if the sticker ever does get peeled off one can almost always make out the numbers and letters.


Check the Difference in Temperature The difference between the air going into the return grill and coming out of the supply vent should be around 15-20 degrees. In other words, If it is 100 degrees in someone’s home the coldest the supply air will be is 80-85 degrees. If it is 80 degrees in a home the coldest the air coming out of the vents should be is 60-65 degrees.

If the difference is too high that means something may need to be right such as airflow or the charge is either too high or low.

Make sure all coils are clean If an A/C unit doesn’t has excellent airflow it cannot and will not operate at its maximum capacity or efficiency and as a result will give incorrect gauge pressures. Cleaning the indoor and outdoor coils during a turn doesn’t take too much extra time and the time is well worth the reduction in A/C calls, unnecessary overtime, and most of all it will prevent an over-worked Service Team.

Check the Refrigerant Level Check the refrigerant charge during every turn in the summer or warm months.


Condensate Leaks. Well for some of us we have just finished getting bombarded with the first wave of A/C calls and corrected more than our share of undercharged units. Whew! Historically what happens next when the A/C systems are up and running is condensation leaks. Condensation leaks can wreak havoc in your ceilings, on the carpet, and really make a mess while frustrating a resident. Cleaning out drain pans and adding something as simple as a Sludge preventing drain tablet can save a fortune in time and frustration and prevent you from making a return trip.

Let’s face it the last thing a technician wants to do is make several trips to the same home for the same or similar problem. Keep in mind that condensation water is absolutely filthy and should be treated whenever it leaks. It has been known as a source to cause legionnaires disease so please be sure to disinfect any area that has come in contact with condensation. Many reports show that is carries more harmful bacteria than raw sewage.

An ounce of prevention will save you a pound of work so install the tablets and they will make a difference. Clean coils whenever you get a chance, and of course, the best time to install the drain tablets is during the turn process. If you make it a habit I guarantee you’ll get fewer condensation leaks. Checking the charge is one of the best ways to determine in an A/C is functioning but it should also be one of the last checks made. The reason, if the coils are clean, the airflow is correct then the gauges will give a much more accurate and telling measurement.

Train the Team

Teams that continuously train perform better than teams that don’t. Whether it is a refresher class for an experienced technician, trouble-shooting, or an introduction for a new and upcoming technician, training always costs less than one resident with no A/C for a few days.

Check our Calendar to see when a course is in your neighborhood or contact me if you want a class just for your team. You’ll be glad you did and so will your residents.

Mark Cukro President Plus One Consulting, Inc.

Call now to Book a Seminar or have Mark speak at an event 1-704-363-6236

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