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COURSES

These classes are designed for anyone that wants to better understand Maintenance Operations and how to reduce expenses while increasing the quality of service to a customer. Please check our upcoming events schedule for the latest course schedules.

  •  Custom Presentations are made upon request
  •  Other Courses are available – please inquire
  •  Additional Instructor available upon request

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Technical

This course is designed to provide associates with the knowledge necessary to pass the Federal EPA 608 exam. It has several sections which include Core, Type I, Type II, Type III, and a universal certification. Associates can pass any or all of the sections. If a passing score is achieved on all 4 sections they will receive a Universal certification. This certification is required by law for anyone that works on HVAC systems. Mark’s teaching methods give this class one of the highest success rates.

Who should attend? Managers, Supervisors, Technicians, Aspiring Technicians, or anyone that wants to get certified or learn about working with refrigerant or on A/C systems should attend.

R-410a Certification and/or seminar
(2 day course) This designation is required in certain jurisdictions to operate swimming pools and spas. It is important to have this knowledge and certification to ensure pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool.. Successful completion of this course will result in a five year certification from NSPF (National Swimming Pool Foundation).

This is recommended for anyone working with pools as well as General Managers so they are up to date regarding local codes and can reduce risk and liability associated with maintaining a facility. Since we do not represent a pool supplier or pool service providing company I will teach students how to use less chemicals and get better results.

Who should attend? Anyone that wants to be CPO certified. This course is for anyone and everyone!

(1 day course) Highly recommended as an annual refresher class and for updates on code requirements. This course will teach the Pool Operator everything they need to know in order to manage a swimming pool more effectively and correctly.

We will dispel the many myths that circulate in the field about pool care and make reducing chemical expenses simple. Anyone working on a property or with a company that manages a swimming pool should attend this course. This class does not result in a National CPO certification but in some local jurisdictions this class is all that is required to be a Pool Operator.

Who should attend? Anyone that wants to learn or improve the way they take care of pools. This course is for anyone and everyone!

This class is designed for Technicians and Service Managers at all levels. The class includes HVAC terminology, fundamentals of refrigerant and the refrigeration cycle, components and functions of an HVAC system. In this class the student will understand and practice troubleshooting to the individual component level. This will reduce troubleshooting time in the field and develop efficiency in system diagnostics.

Who should attend? Managers, Supervisors, Technicians, Aspiring Technicians, or anyone that wants to get certified or learn about working with Refrigerant or on A/C Systems should attend.

This class is designed for Technicians and Service Managers at all levels but technicians with at least some experience will benefit the most. In this class technicians will learn the diagnostic fundamentals of troubleshooting components effectively. This is a more in depth class than the basic HVAC and students will learn how the components and functions of an HVAC system all work together so they may find the root cause of the problem.

During this class the student will understand and practice troubleshooting to the individual component level. This will greatly reduce troubleshooting time in the field, in someone’s home, and develop efficiency in system diagnostics.

Who should attend? Managers, Supervisors, Technicians, Aspiring Technicians, or anyone that wants to get certified or learn about working with Refrigerant or on A/C Systems should attend.

This class is designed for Technicians and Service Managers at all levels but technicians with some experience will benefit the most. In this class technicians will learn the diagnostic fundamentals of troubleshooting components effectively. This is a more in depth class than the basic and intermediate HVAC and students will learn how the components and functions of an HVAC system all work together so they may find the root cause of the problem faster.

During this class the student will understand and practice troubleshooting to the individual component level. We will also spend more time on troubleshooting and how to properly install an HVAC unit to prevent future service calls.

This will greatly reduce unnecessary troubleshooting time in the field due to poor installation or prior repairs, in someone’s home, and develop efficiency in system diagnostics.

Time is money and this class will save both within the first few service calls.

Who should attend? Managers, Supervisors, Technicians, Aspiring Technicians, or anyone that wants to get certified and learn about working with refrigerant or on A/C Systems should attend.

This course provides a basic understanding of electrical terminology, components of the system, the flow of electrical current, wiring concepts and workplace safety. The focus in this class is to learn what will be immediately useful in the field by practicing troubleshooting circuits and components. Each student will practice how to use a Multi-meter and an Ammeter effectively and identify the root cause of the problem and avoid just replacing parts.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians, Aspiring Technicians, Groundskeepers, Porters, and Anyone that wants to get a better understanding of electrical repairs and do some hands-on training.

This course provides a more in depth understanding of electrical fundamentals, components, and repairs of an electrical system. The primary focus in this class is to learn what will be immediately useful in the field by practicing troubleshooting circuits and components. There is a greater emphasis on troubleshooting and wiring concepts while practicing workplace safety. Each student will practice how to use a Multi-meter and an Ammeter effectively and identify the root cause of the problem to avoid just replacing parts until the system works. This will result in completing more correct repairs in less time and will also greatly assist in resident satisfaction This seminar is for technicians with experience and it is recommended they attend the fundamentals class prior to this seminar or have significant experience.This is a highly technical class and even the most experienced will benefit.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians with experience, and anyone that wants to gain a better understanding of troubleshooting methods and approaches should attend. Technicians that attend this course must have their own electrical meters and know how to use them.

(1 day course) In this class we will discuss and breakdown a plumbing system all the way down to the smallest component in a faucet. Each student will have a basic understanding of plumbing terminology, plumbing fundamentals, safety in the workplace, and the installation of plumbing fixtures, supply lines, and drain lines as well as soldering fittings correctly.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians, Aspiring Technicians, Groundskeepers, Porters, and Anyone that wants to get a better understanding of plumbing repairs and how to do them correctly.

This course will provide an understanding of refrigerator, range, oven, dishwasher, and some microwave repairs. We will also cover how to read wiring diagrams, test components, replace elements, test motors, and common service calls. Each student will disassemble appliances and learn how to quickly diagnose the most common problems found in the field.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians, Aspiring Technicians, Groundskeepers, Porters, and Anyone that wants to get a better understanding of how to troubleshoot accurately and repair appliances in less time.

This course provides a more in depth understanding of electrical fundamentals, components, and repairs of an electrical system. The primary focus in this class is to learn what will be immediately useful in the field by practicing troubleshooting circuits and components. There is a greater emphasis on troubleshooting and wiring concepts while practicing workplace safety. Each student will practice how to use a Multi-meter and an Ammeter effectively and identify the root cause of the problem to avoid just replacing parts until the system works. This will result in completing more correct repairs in less time and will also greatly assist in resident satisfaction This seminar is for technicians with experience and it is recommended they attend the fundamentals class prior to this seminar or have significant experience. This is a highly technical class and even the most experienced will benefit.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians with experience, and anyone that wants to gain a better understanding of troubleshooting methods and approaches should attend. Technicians that attend this course must have their own electrical meters and know how to use them.

This course provides a more in depth understanding of electrical fundamentals, components, and repairs of an electrical system. The primary focus in this class is to learn what will be immediately useful in the field by practicing troubleshooting circuits and components. There is a greater emphasis on troubleshooting and wiring concepts while practicing workplace safety. Each student will practice how to use a Multi-meter and an Ammeter effectively and identify the root cause of the problem to avoid just replacing parts until the system works. This will result in completing more correct repairs in less time and will also greatly assist in resident satisfaction This seminar is for technicians with experience and it is recommended they attend the fundamentals class prior to this seminar or have significant experience.This is a highly technical class and even the most experienced will benefit.

Who should attend? Service Managers, Supervisors, Regional Service Managers, Vendors, Independent Owners, Technicians with experience, and anyone that wants to gain a better understanding of troubleshooting methods and approaches should attend. Technicians that attend this course must have their own electrical meters and know how to use them.

Recommended for all service team members. This two-day course explains leadership fundamentals and how a strong commitment to provide exceptional service will impact the company’s bottom line. Attendees will also learn basic safety in the workplace, basic electrical repairs, basic appliance repair, and then apply this new knowledge in hands on labs. This class will reduce the amount of time spent on service requests and result in replacing the correct parts which will reduce expenses.

Who should attend? Property Managers, Service Managers, Supervisors, Regional Managers, Vendors, Independent Owners, Assistant Managers, Book keepers, Technicians, Aspiring Technicians, Groundskeepers, Porters, and Anyone that wants to get a better understanding of the industry from a service perspective and improve how service is delivered on site.

Non-Technical

Other Courses for Leasing and Service Teams

Effective Service Operations – New
This course is based on the Proven Leadership Principles that will have an immediate impact in your organization. This class is designed specifically for Service Supervisors/Managers. In this class we will discuss the difference between Management and Leadership. It also covers how to get buy in from associates, coaching, hiring, and the skills necessary to be an effective supervisor or Manager.

Who should attend? VP’s, Property Managers, Service Managers, Supervisors, Regional Managers, Vendors, Independent Owners, Assistant Managers, Book keepers, Technicians, Groundskeepers, and Anyone that wants to get more out of life!

This course is based on the Proven Leadership Principles that will have an immediate impact in your organization and every aspect of your life. In this class we will discuss the difference between Management and Leadership and how to improve your personal impact in a positive and encouraging way.

It also covers how to get buy in from associates, coaching, hiring, and the skills necessary to be an effective supervisor or Manager. Each attendant will participate in fun and practical exercises that will begin building new skills immediately. This is more of a general course for everyone at all levels. If you want to get results, reduce stress, and build loyal fans this is for you.

Who should attend? VP’s, Property Managers, Service Managers, Supervisors, Regional Managers, Vendors, Independent Owners, Assistant Managers, Book keepers, Technicians, Groundskeepers, and Anyone that wants to get more out of life!

(1/2 or 1-day course) This course is designed for Managers or anyone in the office that wants to learn how to create a more effective service department. You will learn new approaches to communicating effectively with the service team and understanding the value about many of the products we use such as carpet, vinyl, and mechanical systems.

We will dispel many of the myths and you’ll learn how to hire better associates and get behind the rehearsed answers. This class gets rave reviews and it will change the way you view maintenance and deliver service to residents and each other.

Who should attend? VP’s,RegionalManagers, Managers, Assistant Managers, Supervisors, Technicians or anyone that wants to learn new ways to improve the way service is delivered, gain a better understanding of why things are done a certain way, and how to get better results from their service department.

(1/2 or 1-day course) This course is designed for anyone in the office that wants to learn how to assist in creating a more effective service department. You will learn new approaches to communicating effectively with the service team and understanding the value about many of the products we use such as carpet, vinyl, and mechanical systems.

We will dispel many of the myths and deliver this information in an easy to understand but fun approach. You’ll learn how a successful service department operates and how you can make a difference. This class gets rave reviews and it will forever change the way you view maintenance and deliver service to residents and each other.

Who should attend? VP’s, Regional Managers, Managers, Assistant Managers, Supervisors, Technicians or anyone that wants to learn new ways to improve the way service is delivered, gain a better understanding of why things are done a certain way, and how to get better results from their service department.

Leasing for Service Teams – New
Communication Performance
What every Manager Needs to Know
Train the Trainer Workshop ½ day
Train the Trainer Workshop Full day
Magnetic Customer Service and Work order Management – New
Time Management for Multifamily – New
This class is designed to provide a fresh and new perspective on how service and maintenance is delivered throughout different organizations. We will discuss new ways to save money immediately upon returning to the property after this session.

Students will learn how to manage service teams more effectively and reduce the amount of time spent on task and projects. We will also discuss new ways to reduce the cost of make readies, reduce vacant electric, how to manage the team more effectively, how to identify the root cause of an issue, and many other areas that will reduce stress and make you successful.

Who should attend? VP’s, Regional Managers, Managers, Assistant Managers, Supervisors, Technicians or anyone that wants to learn new ways to save money and avoid costly mistakes. Learn what new products are out and how to get better results from your service department.

Take Action – Personal Safety and Assault Prevention
How Long Does It Really Take- Top 25 tasks on site – New
Find, Hire, and Keep and Excellent Service Team – New



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