Pages Navigation Menu

Call Mark — 704-363-6236

News & Articles

Avoid Green Pools

Summer will be here before you know it and we have to be sure our residents and their guests have a great time in a pool that is safe and clean.

Repair or Replace

Knowing how and when to repair a refrigerator as well as when to have it hauled to the scrap yard can save maintenance technicians time, money and frustration—and most importantly, keep residents happy. Too often companies throw away appliances such as refrigerators when they can be easily repaired for only a few dollars.

Work Smarter – Efficiency and the Bottom Line

Considering the current state of the economy, every decision we make or have made recently is under a greater microscope, and everyone is looking for more new and creative ways to cut costs and reduce expenses. While most companies are battling lay-offs, vacancies and concessions, we are expected to deliver the same or better customer service with fewer resources.

The Importance of Service Team Training

Having an asset minded service team that operates efficiently and makes sound decisions is what every owner or manager wants in a service team. For the past fifteen years I have been in the industry assembling and developing teams that are effective, efficient, and able to make the correct decision or repair the first time.

Tools Every Technician Should Have & Every Company Should Supply

This downloadable article shows a minimum list of what the technician should have and what every company should provide.

ACT Safe Program Safety Tips

As a follow up to our Act Safe Program many attendees requested we send information. This is the first of three messages to provide you with additional tips and insight. It may save your life or a loved one’s life.

The Critical Investment: Service Team Fundamentals

Written by Amy Kosnikowski & Mark Cukro. Having a top-notch service team is one of the foremost commodities in the service industry, but it doesn’t happen by chance. It takes a significant investment in time, money, and resources to find, hire, and maintain a stellar service team. This investment will virtually guarantee a higher return on investment resulting in higher occupancy, satisfied residents, and a stable, positive flow of income from the real estate asset.

Service Requests Made Easy

Information on ‘Receiving a Maintenance Request’ – Water Heaters, No Power in Apartment or Partial Power, Total power loss, Air Conditioning Calls, Heating Calls, Stoves and Ovens, Refrigerators, and Dishwashers.

Older news

> NAAEI Designations Help Reduce Turnover

news images strip