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About Mark

Mark is a leading resource in the field of service team development and brings to you all of the knowledge, skills, and resources necessary to promote personal and professional development. Through his exceptional leadership and industry-proven effectiveness Mark has become a highly sought after resource to train service departments and assist companies in creating a customized training program or university to achieve their goals. Through Mark’s upbeat and unique approach to delivering technical information each student is engaged and encouraged to learn how to work more effectively in the multi-housing and service industry.


Most Recent Articles

Yes it is FREEZING! Here are a few ways to take care of your Service Team and Residents!

Posted on Dec 1, 2015

Yes this happened!

Yes this happened!

No doubt, it is freezing cold outside and your Service Team will spend more time outside than anyone else on site. Most likely they will be flooded with service requests for no heat, drafts, slippery sidewalks, stairs, broken pipes, and the many other things that typically happen when it is colder than usual.

If you are a Manager or Service Manager/Supervisor make sure everyone is warm, dry, safe, and that each person gets enough time to do their work correctly with the right resources. Everyone on the team should have appropriate clothing and if they don’t do what you can to make sure they get it.

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Conversations that make a difference

Posted on Oct 9, 2015


Every successful person you meet has been through challenges, faced obstacles, strong opposition, failures, and set-backs yet they learned to overcome them and move on. Over a period of time they have learned and know how to focus on a goal like few people do, they get things done, avoid common distractions and generate results. The great ones, know how to be an excellent team player, they look out for their team and hold people accountable in a firm and encouraging way.

For every successful person I have met, they almost always remember one small piece of advice that stuck with them over the years or recall a turning point that may have even seemed insignificant at the time but proved to be profound and meaningful. Sometimes it came from a family member, coach, teacher or a random and unexpected conversation.
Let us know what made a difference for you and what would you tell someone that wants to get better results?

Share one of your stories, some insights, wisdom or a moment that you still remember so others can learn from it and have a wonderful, goal achieving, make it happen, kind of year that only you can produce!

Below are a few conversations that impacted me at one point or another and still do.

There is no such thing as fair. Fair is an opinion, held by a person or group to justify something or some result. It is a self-made perspective that is served by the person giving it. Sometimes life will work for you with little effort and sometimes it will work against you for little reason. Learn to accept that and your life will be much easier. There is right and wrong so do what is right.

“Quitting is for other people”. Is something my Dad used to say and this is phrase that has stuck with me for as long as I can remember. The unwillingness to quit, no matter what, for the right reasons will see you through more than you can imagine. Knowing deeply that you will succeed and that you just have to do what is necessary will take you a very long way. There is no substitute for genuine effort and perseverance.

There is no such thing as a loss. You either get a victory or a lesson to learn from. This can come in many forms but when you learn that small failures are as natural as breathing you’ll take more risks and learn to overcome everything in some way. People that are achievers don’t focus on failing they focus on improving based on the lesson.

You will either add to the world or take from it. You should feel obligated to leave it better than when you arrived. A sign of true strength is to build things, help people, and make everything better as much as you can. Be an example of inspiration and positive change. Even if it is small it is more than nothing at all.

Teach people, including your children, that they can achieve their goals and encourage them to become better in every endeavor. The world needs more people that make it a better place. It needs more people like you doing what is right because it is right.

There are only a few reasons for success but there is always an abundance of excuses for failure… Be a reason for happiness and success!


Mark Cukro

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The BEST time for over seeding and aerating a lawn is now. What you need to know!

Posted on Aug 31, 2015

Beat up, thinned, and worn-out lawns invite weeds and don’t help leasing apartments but the curb appeal is the first thing every prospect that visits sees on their way to the office.

So, here are some helpful tips and things to consider BEFORE you have

your lawn seeded and aerated.


The best time period is in autumn (mid-August to mid-September). Now

The second best time (March — April)

Reseeding is without a doubt the fastest and most inexpensive way to add new life to your lawn and get it back to being lush green and looking great without major work and/or starting over.
Make sure you choose the right type of seed for your lawn such as fescue, bermuda, rye, or match what you have already. Use seed that is 99.9% weed free. Talk with your landscaper to be certain.

Core aerating is very beneficial to the lawn you are trying to grow, especially if you live in the South. It help keep the soil loose, allows for air and nutrients to get below the surface of the soil and makes amending the soil much easier better for the life of the lawn.

It is often recommended that seeding and aerating are done within a few days of each other and once the new grass grows make sure it does not get cut for a few weeks or until it is 2-3 inches tall.


The numbers on the bag or label (32-0-4) tell you what percentage of each ingredient is in the mix of fertilizer and they stand for Nitrogen, Phosphorous, and Potassium (N-P-K) and the percentage of each product by weight.

Nitrogen helps it grow and get greener, Phosphorous stimulates root growth and helps seeds sprout, and Potassium helps grass withstand stresses like disease and drought. So, make sure you use the right type of fertilizer for your property. Not all fertilizers are the same, typically a slow-release fertilizer is preferred.

I hope this helps with getting your lawn nice and green and that it stays that way.


Take good care!



Mark Cukro

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